Vocaease Shipping Terms

Shipping Time
After the successful conclusion of the Kickstarter crowdfunding campaign and upon receiving your order, we will arrange the shipment as soon as possible. Generally, the shipping time is expected to be within [specific time range], but it may vary due to production progress and logistics conditions. We will update you on the shipping progress in a timely manner via email.

Shipping Method
We will select an appropriate shipping partner based on your region to ensure that your products can be delivered safely and quickly.

Shipping Fee
The shipping fee will be calculated based on your shipping address and the selected shipping method. When you place an order, the system will automatically calculate and display the specific shipping fee amount for you.

Tracking and Notification
Once your order is shipped, you will receive a notification email containing the tracking number. You can query the shipping progress of the package on the shipping company's website using this number.

Receiving and Responsibility
When you receive the package, please inspect the integrity and quantity of the products on the spot. If there is any damage or shortage, please contact us promptly. Once you sign for the package, it indicates that you confirm the products are correct. Any subsequent damage or loss responsibility will be borne by you.

International Shipping
For international orders, they may be affected by the customs regulations and tax policies of the destination country. You may need to pay additional customs duties, taxes or other import fees. These fees are your responsibility. Please understand the relevant regulations of your country before placing an order.

Changes and Cancellations
Before the product is shipped, you have the right to change the shipping information in the order or cancel the order. However, after shipment, the shipping information cannot be changed and the order cannot be cancelled.