Product Warranty

12-Month Worry-Free Warranty
Customers of the VocaEase AI Translation Ring enjoy a 12-month or longer (if required by the local laws or regulations) warranty service from the date of the sales invoice. If performance failure occurs due to normal use circumstances during the warranty period, VocaEase shall provide maintenance services free of charge. For warranty service, a valid device M.A.C number and proof of purchase must be provided.

The warranty service applies if:
  • The Translation RIng is not dismantled, repaired, maintained, resold, or modified without permission.
  • The Translation RIng  is not operated in an abnormal environment.
  • The Translation RIng  is not damaged due to a violation of the user's guide.
  • The Translation RIng  has not experienced a collision, falling, or bending due to improper storage or faults, and significant deformations due to liquid leakage in humid places.
If you encounter any problems while using this device, please contact us at support@vocaease.ai.